If you wish to add the DoorDash integration to Cloud Retailer, please contact [email protected]

Overview

This article will guide you in maintaining an accurate active product list in both Cloud Retailer and DoorDash.

How to deactivate products

There are times when you will need to deactivate a product in both Cloud Retailer and DoorDash.  The following steps will show you how to disable the product in Cloud Retailer to be flagged for deactivation in DoorDash.

1. Log into your Cloud Retailer back office
2. Navigate to Products -> Catalog
3. Search for the product you wish to deactivate
4. Double-click on the report row or single-click on the row and press the Edit Product button
5. Uncheck the Product is active checkbox in the Product Basic Data section
   1. This will make the product invisible in most reports.  The product can still be sold at the POS or added to a purchase order as long as it is still available. 
6. Uncheck the Product is available at this location checkbox in the Product Location Data section
   1. This will make the product unavailable at the POS and can not be added to purchase orders.

Q&A

How is the customer's age verified for alcohol orders?

There is a two-step process for age verification when an order is placed with DoorDash that contains alcohol.

1. To check out: DoorDash offers a one-time process to check the customer's age when ordering alcohol. Provided they are of legal drinking age, after they upload a photo of their ID, they'll be able to check out and complete their order.
2. To receive their order: Dashers will do a physical examination of the recipient’s ID and will also scan the front of that ID to run a variety of compliance checks. Provided these checks are successful, the customer will receive their alcohol order.