RITE Help Desk

General - Troubleshooting/Support 9

• AMEX / Discover Card Don't Work on my Card Defender Terminal!
• Card Defender Cancellation Policy
• Card Defender Network Requirements
• Card Defender Pax Terminal Warranty
• Card Defender Support Policy

View all 9

General - Operations 4

• Automatic Batching of Credit Card Payments
• Contactless Payments
• Store and Forward
• Manually processing a credit card

General - Merchant Services 6

• I'm changing processors, what do I need to know?
• What are important things to look for in a credit card processor/merchant services company
• VAR Info Needed for Card Defender - Article for Processors
• Supported Credit Card Processors
• Supported Card Defender Payment Terminals

View all 6

Payment Terminals 12

• Card Defender Terminal Locked
• A terminal is getting a 912 (or 902) Decline
• How to reboot your Pax payment terminal
• Basic Troubleshooting on a Card Defender Pax terminal - (S300, PX5, PX7, Aries8, A35)
• Chip Read Error on Card Defender Terminal

View all 12

Electronic Payments for Cloud Retailer 6

• Abort Card Processing | Adjusting the Abort Button Delay
• Changing the Credit Card Signature Threshold in Cloud Retailer
• Disable Credit Card Entry Methods
• Moving a terminal to another register
• How to check the signature for credit card transactions in Cloud Retailer

View all 6

Electronic Payments for Microsoft RMS 3

• Changing your database connection on Card Defender (RMS)
• Signatures in RMS using Card Defender
• Changing the Credit Card Signature Threshold in EP for Microsoft RMS

How to Use the Cloud Retailer Help Desk 6

• How to Use the Cloud Retailer Help Desk/Knowledge Base
• Brand New to Cloud Retailer? Welcome Video Can Be Found Here
• How to Create a Support Ticket/ Check on Ticket Status
• How to View the Help Desk and Videos in Other Languages
• How to Register for Cloud Retailer Service Status Updates

View all 6

General - Policies and General Information 17

• Support Covered by Subscription Fee
• Benefits of a dedicated tech
• Cancellation Policy
• Staffing Shortage Tips From Fellow Retailers (and some pandemic tips as well)
• End User License Agreement

View all 17

General - Hardware 8

• Disabling Power Saving Mode
• Firewall requirements for Cloud Retailer
• Hardware / Network Requirements for Cloud Retailer
• How to use EpsonNet Config for Cloud Retailer
• I'm switching to a new internet provider, what do I do?

View all 8

General - Cloud Retailer Common Questions 11

• Cloud Retailer Infrastructure FAQ
• Cloud Retailer Versus On Premise POS
• New owner - taking over a Cloud Retailer shop
• PCI Compliance FAQs
• Setting Up Cloud Retailer for Square and Curbside Pickup

View all 11

Back Office / General Operations Advice and How To 26

• Connecting a Bluetooth scanner to a tablet for inventory scanning (SG20)
• Change the customer display logo
• Tags that are useful
• Applying a rebate, you've received from a supplier to a PO
• Archiving data

View all 26

Back Office - Troubleshooting/Reference Guides 11

• My Import's Status Bar Has Frozen
• Daylight savings time
• Edit User(s) Properties
• How to Display your Cloud Retailer Back-Office Menu
• I have a double charge claim, what can I do?

View all 11

Back Office - POS Settings Advice and How To 20

• Copying a task pad button
• Creating a new user
• Creating content for the customer display
• How to add a taskpad button that allows for the sale of a specific product
• Importing Employee Information

View all 20

General - Training 3

• What if I want to Skip my System Review
• What Might Delay My Deployment?
• Cloud Retailer Community Training Schedule and Calendar

Back Office - Customers 7

• Creating a Customer Retention Loyalty Coupon / Email Blast
• Why Deposits don't show up in a customer's purchase history
• Export Customer Data/Information
• How do I merge multiple customer accounts?
• Setting up required customer fields

View all 7

Back Office - Payment Methods 4

• Configuring and using Tips at POS
• Cloud Retailer Payment Method Display Order
• Creating a Payment Method
• Adding Tips/Tip Recommendations to the receipt template

Back Office - Gift Cards 6

• Create/ Add New Gift Cards With Specific Numbers
• Creating a new batch of gift cards
• Gift card history
• Gift card product not found
• Verify Gift Card Numbers Currently in the System

View all 6

Back Office - Orders 2

• Creating or Editing Order Types in Cloud Retailer
• When to use Inactivate Order Report in Cloud Retailer

Back Office - Tax Management 8

• Creating New Sales Tax
• Changing Product Tax
• Setting or Changing the Default Sales Tax by Location
• Destination Based Taxes
• Where do I go to run my sales tax report?

View all 8

Back Office - Loyalty 8

• Return Points for Voids and Returns
• Capabilities of the Cloud Retailer Loyalty Module
• Combine Loyalty accounts to share points
• Creating a loyalty program
• Setting up Free Reward Items That Consumes Points Based on Price

View all 8

Back Office - Labels 11

• Automatically Print Labels Generated by Events
• Common variables used for label formats (ZPL)
• Default Label Designs
• Designing your own labels - Zebra
• Label Printer Blue Screen Error

View all 11

Back Office - Time Clock 4

• Adjust and create a time clock entry
• Payroll reporting
• Prompt on POS login
• Setting up time clock

Point of Sale - General Advice and How To 24

• Account Payment Made Incorrectly
• Automatically tender when totals are greater than the amount owed
• Capabilities of POS when the internet is unavailable / offline
• Changing / setting quantities at the POS
• How to Sell Gift Cards

View all 24

Point of Sale - Hardware 3

• How to use a programmable keyboard with POS
• Using a shared windows printer at POS
• Using weight scales

Point of Sale - Creating Task Pad Buttons 6

• Changing access to a button at the POS (Task Pads)
• Create a Task Pad button to open another Task Pad
• Create a Task Pad button to print a Gift Receipt
• Create a Toggle Tax Button
• Creating cash drop / payout buttons

View all 6

Point of Sale - Common Taskpad Button Changes 5

• Linking a button to a webpage
• Linking a Task Pad Button to a Function (F) Key
• Modify a button on the POS (Task Pads)
• Setting up a POS Button for a Specific Tender Dollar Amount
• Setting up a price override button - tips and tricks

Point of Sale - Troubleshooting 12

• Can't View Customer Purchase History
• Database connection errors
• Device manager troubleshooting
• False positives in AVG / Avast
• POS Synchronization Troubleshooting

View all 12

Point of Sale - Advanced 15

• Configure Printers for the POS
• Creating Discount Buttons (Manual Discounts)
• Creating filtered product or customer lookup grids
• POS Commands (Technical)
• Creating two discounts in a single button

View all 15

Mobile App 3

• Cloud Retailer Mobile App - LITE Edition
• Installing updates to app - DEPRECIATED
• Cloud Retailer Mobile - HandHeld Scanner Edition

Reporting - General 13

• Reporting Basics
• How to add and remove a column on a report
• Memorizing a report
• Common abbreviations used in reports
• How to use Report Permissions

View all 13

Reporting - Advanced and Custom Reports 10

• Adding Dynamic Date Range to Saved Reports
• Pennsylvania Dept of Revenue Reports
• Create or Edit a Basic Summary Report
• Detailed sales report - limitations
• How to check that your report summaries are being emailed

View all 10

Product Management - Advice 11

• Product Costing
• Best practices for using the template database
• Barcode Preferences and Functions
• Creating Categories and Departments
• Dynamic Product Data

View all 11

Product Management - Products 12

• Adding a Product that prompts for Price and rings as a Negative Value
• Setting up the PNF / Product Not Found Functionality
• Adding Tags to Products
• Creating Kit Items
• Creating Refund Products

View all 12

Product Management - Discounts 4

• How to setup a promotion / discount scheme
• Automatic Customer Discounts
• Create a Task Pad button to accept Coupons
• Discount Engine Types and Options

Inventory Management 10

• Inventory Counting
• Step by step progression to get your new system managing inventory (does not happen overnight!)
• Received a PO with a quantity 0, why did my cost change?
• Supplier Purchase Plans - AKA The Reorder Wizard
• Conducting a physical inventory count

View all 10

Extensibility / Advanced Configuration 2

• Cloud Retailer Compute Usage Based Pricing Information
• How to disable store locations from using the donation round up feature

Community Deployment 4

• Community Deployment Survival Gear Checklist
• Community Deployment Overview
• Easy Re-Ring Receipt
• Groundwork Template

POS Data Import 3

• Database Conversion Considerations
• Microsoft Dynamics RMS to CR Database Import Q&A
• SOP: Cloud Retailer RMS Import (Resellers)

Dual Pricing 2

• Handling of Credit Card Fees in Dual Pricing vs Regular
• Understanding Dual Pricing for Liquor Stores

Supplier Integration 6

• Supplier Documents Integration
• Configuring EDI Documents
• An EDI file, invoice, or product didn't import - what should I do?
• What happens if an invoice has a product not yet in my system?
• Fintech Integration for Cloud Retailer

View all 6

Accounting Integration 12

• Accounting Integration Overview
• Accounting Systems Supported by the Cloud Retailer Accounting Integration
• Accounting Integration Frequently Asked Questions (FAQ)
• Understanding the Standard Accounting Integration
• Generate Standard GL Mapping Query Filters

View all 12

VIP Integration 2

• VIP Integration - Configuration
• VIP Integration - Manually Generating / Posting Data

Magento Integration 5

• Magento: Integration Overview
• Magento: Web Server Minimum Requirements
• Magento: Common Synchronization Error Messages
• Magento: I don't see products or recent changes on my site
• Magento: Migration Limitations

Fintech Integration 1

• ​Adding a supplier for the Fintech Integration

Profit Checker 2

• Configuring the Profit Checker Report
• Using the Profit Checker Report

State of Kansas 2

• Generating the ABC-73 Report for Kansas Liquor Wholesalers
• Configuring the ABC-73 Report for Kansas Liquor Wholesalers

Other Integrations 9

• Account Statements
• Third-Party Integrations with Cloud Retailer
• How do I maintain my 1014 Report?
• Eagle Eye Camera System Integration
• Configuring the Scan Data Integration

View all 9

Barcode Scanners 6

• Configuring Scanners and MSR's to send STX / ETX
• Datalogic QD 2430 Wired Barcode Scanner
• Configure Voyager 1450g for Cloud Retailer
• How to enable Telnyx sim cards
• Troubleshooting Scanning Issues - Handheld Devices

View all 6

Cash Drawers 0

Credit Card Terminals 5

• PAX PX5 Credit Card Terminal
• PAX PX7 Credit Card Terminal
• PAX S300 Credit Card Terminal
• PX5/PX7 Mounting Kit
• S300 Mounting Kit

Receipt Printers 6

• Setting up Epson & Star OPOS with a Cash Drawer - Cloud Retailer and RMS
• Configuring a Star Receipt Printer
• Epson TM-T88 Series Printer
• Star TSP 100 Printer
• Star Printer Issues after Windows Updates

View all 6

Label Printers 7

• Dymo LabelWriter 450
• Zebra 2824
• Zebra ZD410
• Zebra Printer ZD410 connected to Print Server
• Zebra Label Printer Issues After Windows Update

View all 7

Microsoft Surface Pro/Go 1

• Surface Go for use as a POS Station

Mobile Scanner (Android) 2

• Android Handheld
• Quantity error on HH in price check

Mobile Scanner (Windows Pocket PC) 0

Networking 1

• Network Switch

Printers - General 2

• Adding a Windows or PDF Printer
• Add the same printer twice or multiple times with different settings

Touchscreen Monitors 2

• ELO Touchscreen
• ELO Touchscreen stops working (Recalibration)

General 7

• Emergency Support Criteria
• Viewing Your Tickets on the Help Desk
• RITE Support Service Details
• Billable Rate Price List - Flat Charges Schedule
• Is RITE's Remote Access Secure?

View all 7

ESET Antivirus / Security 0

Uncorked Commerce 16

• General
• Uncorked Commerce eShop Overview
• Uncorked Commerce eShop - Special Product Tags
• Uncorked Commerce eShop - Query Filters
• Picking up Uncorked Commerce Orders

View all 16

POS Basics 1

• Using RMS in Offline Mode

RITE Add-ins for Microsoft RMS 1

• Problems automatically downloading RITE Application Framework

RITE Backup Service for Microsoft RMS 0

RITE Maintenance for Microsoft RMS 0

Back Office Setup 0

Blue Bird Tools 0

DSC / Bird Bucks (Loyalty) 0

POS Setup 0

Seed Sale 0