Q: I have an in-store customer loyalty program that I use with Cloud Retailer. How does that work?
A: Customer loyalty points and rewards do not appear on the website, however, when you pick the order up at the POS to finalize it, it will send the cashier through the typical loyalty workflows. This means:
1) You can join a customer to the loyalty program
2) They will accumulate points and rewards
3) You can redeem rewards on these transactions
Again - these are manual actions that the cashier/picking person at the store will need to take via the POS but it is all still fully operational.
Q: What if a customer registers on the site with a different email address than they have set up in the system?
A: You can merge customer accounts. See this how-to article - click here.