Uncorked Commerce: FAQ

Modified on Fri, 9 Dec, 2022 at 12:47 PM

Overview

Q: I have an in-store customer loyalty program that I use with Cloud Retailer. How does that work?

A: Customer loyalty points and rewards appear on the website, see the video below showing what the customer would see.

Q: My customer is reporting that they can't see an advertised discount on a product. Why can't they?

A: Be sure they are logged into your EShop and looking at their Shopping Cart.

Q: What if a customer registers on the site with a different email address than they have set up in the system?

A: You can merge customer accounts. See this how-to article - click here.

Q: Can I use my own domain name, or am I forced to use yours?

A: You are provided an address using one of our Standard Domain Names by default. Our Custom Domain Name option can be added to use any domain you already own. See Using a Custom Domain Name with Uncorked Commerce eShop for more information.

Q: I already have an SSL Certificate, can that be used instead of generating a new SSL Certificate for my Custom Domain Name?

A: Yes! As long as the certificate is good for 1 year. You will need to provide us with the SSL Certificate in a .PFX/.P12 format file, including the Private Key. We will need a copy of this each time the certificate is renewed on your end. Please Note, that providing your own SSL Certificate does NOT reduce the price of the Custom Domain Name feature, as this fee incorporates other items as well.

Q: Can I have pick-up customers pay at the store rather than on the eshop page?

A: Yes you can. Please reach out to our technical support team to have this set up.

Customer Purchase History and Loyalty Overview: