Overview

This page has the procedures to use the PayAnywhere device as well as FAQs and Best Practices for it.

Procedure

Android

Pair the PayAnywhere Device to Android

1. Power on the PayAnywhere payment device
2. Open the Settings on your mobile device, typically:
3. Open the App Drawer
4. Scroll until you see Settings
5. Press Settings
6. Navigate to the Bluetooth settings, typically:
7. Navigate to Connections -> Bluetooth
8. Press the SCAN button
9. Find the payment device named similar to CHBXXXXXXXXXXXX
10. Press on the device

Install the PayAnywhere App

1. Open the Google Play store
2. Search for PayAnywhere
3. Press the Install button
4. Follow the onscreen prompts to finish the install

Set Up Your Password

If you don't already have a password for your email address:

1. Open the PayAnywhere app
2. If prompted, allow the PayAnywhere app the permissions requested by pressing the GRANT ACCESS button
3. Press the FORGOT PASSWORD button
4. This will take you to the Payments Hub site where you can enter your email address and have a link sent to set your password.
5. NOTE: You will need to know your Merchant ID (MID) and the last four digits of the Social Security Number used to create the account.
6. Follow the instructions in your email and return to the app’s login screen when complete

PayAnywhere App - First-time Use

1. Open the PayAnywhere app
2. If prompted, allow the PayAnywhere app the permissions requested by pressing the GRANT ACCESS button
3. Enter your Email and Password
4. Press the LOGIN button
5. When prompted, read the App Usage Terms and press the I HAVE REVIEWED AND AGREED button at the bottom
6. When prompted, create a new 4 digit PIN to secure the app
7. Follow the on-screen tutorial
8. When prompted to set up your Bluetooth Payment Device, press the YES button (or see next section to pair manually)

If the Bluetooth Payment Devices settings menu is not already open in the PayAnywhere app:

1. Open the PayAnywhere app
2. Enter your Email and Password
3. Press the LOGIN button
4. Navigate to the Menu button -> Settings -> Card Readers
5. Find the previously connected device in the list
6. Press on the device
7. PayAnywhere device should connect to the app

Apple/iOS

Install the PayAnywhere App

1. Open the iTunes App Store
2. Click the search tab
3. Search for Payanywhere
4. Press the Get button
5. Following the onscreen prompts to finish the install

Configure Your Password

If you don't already have a password for your email address:

1. Open the PayAnywhere app
2. If prompted, allow PayAnywhere the permissions requested by clicking OK, don't show again
3. Click the FORGOT PASSWORD link
4. This will take you to the Payments Hub site where you can enter your email address and have a link sent to set your password.
5. NOTE: You will need to know your Merchant ID (MID) and the last four digits of the Social Security Number used to create the account.
6. Follow the instructions in your email and return to the app’s login screen when complete

Configure PayAnywhere - First time use

1. Open the PayAnywhere app
2. If prompted, allow PayAnywhere the permissions requested by clicking OK, don't show again
3. Enter your Email and Password
4. Click the LOGIN button
5. When prompted, read the App Usage Terms and click the I HAVE REVIEWED AND AGREED button at the bottom
6. When prompted, create a new 4 digit PIN to secure the app
7. Follow the on-screen tutorial
8. When prompted to set up your Bluetooth Payment Device, press  the YES button (or see next section to pair manually)

Pair the PayAnywhere App and Device

1. Power on the PayAnywhere payment device
2. If the Bluetooth Payment Devices settings menu is not already open in the PayAnywhere app:
3. Open the PayAnywhere app
4. Enter your Email address and Password
5. Press the LOGIN button
6. Navigate to the Menu button -> Settings -> Card Readers
7. Find the previously connected device in the list
8. Press on the device
9. PayAnywhere device should connect to the app

Processing a Payment

1. Open the PayAnywhere App
2. Enter your Email and Password
3. Click the LOGIN button
4. If prompted, enter your PIN to unlock the app
5. If you are not on the New Sale screen:
6. Press the menu button
7. Then press New Sale

Process the Transaction

1. Enter the subtotal from your POS
   • Tax will be auto calculated based on your NAB settings, do disable this see our FAQ below
2. Select Payment method:
   • Insert card into EMV reader on the PayAnywhere device
   • Swipe card through MSR on the PayAnywhere device
   • Press the Manual button (see next section for more details)
3. Payment will automatically begin processing when card is inserted/swiped/keyed
4. The result of the payment will be displayed on screen
5. If approved, the Send Receipt screen will be displayed
   • If the customer wishes to be notified by one of the following options, check the box and fill out the requested info:
     • Send by SMS
     • Send by Email

Manual Credit Card Entry

1. Use the onscreen keypad to enter:
   1. Credit Card Number
   2. Expiration Date
   3. CVV Code
   4. Billing Address
   5. Billing Zip Code
2. Press the CHARGE CREDIT CARD button when all fields are entered

NOTE: Manual entry payments are processed at a higher rate than standard transactions.  See our FAQ below for more information.

Voiding a Payment

1. Open the PayAnywhere app
2. Enter your Email and Password
3. Click the LOGIN button
4. If prompted, enter your PIN to unlock the app
5. If you are not on the Transaction screen:
   1. Press the Menu button
   2. Then press Transactions
6. Select a Previous Transaction to Void
7. In the Transactions screen: 
   1. Press on the SUMMARIES tab heading
   2. Review and press on the date / date range that contains the transaction you wish to void
   3. In the Daily Summary screen
8. Review and press on the transaction you wish to void

Void the Transaction

1. In the Transaction Details screen:
2. Review the Transaction to ensure this is is the transaction you wish to void
3. Press the Overflow Menu button (the 3 dots in the upper right-hand corner)
4. Press on the Void option
5. In the prompt that appears:
   1. Enter in any Notes you wish to be attached to the void
   2. Press the YES button
   3. The void will automatically begin processing, results will be displayed on screen
   4. If approved, the Send Receipt screen will be displayed
      1. If the customer wishes to be notified by one of the following options, check the box and fill out the requested info:
         1. Send by SMS
         2. Send by Email

Refunding the Transaction

If the Void option was not available to you, it is because your terminal has settled (likely because its the next business day).  You can still refund payment to the customer but its not as "clean" as a void.

To Refund a Transaction, start in the Transaction Details screen as above:

1. Review the Transaction to ensure this is is the transaction you wish to refund
2. Press the Overflow Menu button (the 3 dots in the upper right-hand corner)
3. Press on the Refund option
4. In the prompt that appears:
   1. Press the Custom tab button
   2. Enter an amount to be refunded (up to the original amount of sale)
   3. Press the Total Refund button (which should be lit up in orange)
   4. The refund will automatically begin processing, results will be displayed on screen
   5. If approved, the Send Receipt screen will be displayed
      • If the customer wishes to be notified by one of the following options, check the box and fill out the requested info:
      • Send by SMS
      • Send by Email

FAQ

Is this setup with the same Merchant Account as my POS?

No.  In order to properly separate these out inside the NAB payment portal these accounts do have to be seperate, though all fees are rolled into the pay as you go pricing.

What are the rates for processing with the PayAnywhere app?

2.69% of each transaction processed while using the PayAnywhere device and App.  This rate does bump up to 3.49% (plus $0.19 per transaction) for manually keyed payments.

Are there any additional fees for using the PayAnywhere app?

There is a $3.99 / month inactivity fee applied any time it has been longer than 12 months since a payment was made using the PayAnywhere app.

I'm a Cloud Retailer / NAB customer, where is my device?

The PayAnywhere solution was not always an offer we could hand out to our NAB customers.  If you are an existing customer that does NOT already have a PayAnywhere device, please reach out to us at sales@cloudretailer.com and our team will get you set up for one!

Does the PayAnywhere device integrate with Cloud Retailer?

No. You are encouraged to use the PayAnywhere devices for times when your integrated payment terminals are non-functional (internet outages, device malfunction, etc.), but payment is registered in Cloud Retailer as an "Offline Credit Card" or non-integrated payment.

Can the PayAnywhere app be used in place of or in addition to my standard POS system?

No.  The PayAnywhere app is meant to be used as a fallback device in case of a problem with your normal payment system.  PayAnywhere does NOT talk back to your standard POS system.

How do I disable taxes from being automatically calculated?

By default, PayAnywhere will use the taxes configred for your Merchant location to auto-calculate, so all you need to enter is the subtotal.  If this is NOT the desired behavior, then take the following steps:

1. Open the PayAnywhere app
2. Press the menu button
3. Then press on Settings
4. Scroll until the TAXES section
5. Uncheck the Auto-Detect Tax option

Does PayAnywhere support receipt printing?

The PayAnywhere app and most Android / iOS devices are capable of connecting to and utilizing receipt or general printers, however this is outside the scope of what is supported by NAB / RITE.  Receipts can be sent out to customers using email or SMS / Text Message.

Does PayAnywhere support reporting?

The PayAnywhere app does have some native reporting features, but these are outside the scope of the RITE / NAB partnership.  We encourage you to make use of your POS and Payment Hub portal for your reporting needs.

Does the PayAnywhere device have to be plugged into my mobile device?

NO! The PayAnywhere device hooks up to your mobile device via Bluetooth.  As long as the PayAnywhere device and your mobile device are within 5 - 10 feet of one another you you should be able to process payments without issue.

Can I wait to setup my PayAnywhere app & device until I need it?

While setup is super simple, we strongly recommend you get the setup and learning out of the way when you have time to work through it without rushing, that way if you ever do have an emergency you'll be ready to keep the line moving!

How long will the PayAnywhere device last on a single charge?

The PayAnywhere device should last up to 4 hours when used continuously for payment processing.

Can the PayAnywhere device be used while charging?

Yes, the device can be used for processing payments when connected to a charging cable.

How do I know what battery level of my PayAnywhere device?

1. Open the PayAnywhere app
2. Enter your Email and Password
3. Press the LOGIN button
4. Navigate to the Menu button -> Settings -> Card Readers
5. Find the previously connected device in the list
6. Press on the device
7. In the Reader Details screen you should see an indicator of % charged the device is

Best Practices - General Maintenance

Keep your PayAnywhere device charging when not in use

You want your PayAnywhere ready to be at the ready if something disrupts normal operations, this includes ensuring its charged up and ready to go.  See our PayAnywhere Device FAQs for additional hardware advice.

Perform a monthly test transaction

Even if it is for $.01 on your own card, this is a great habit to get into for the following reasons (and more):

1. Gives the opportunity to train / remind key staff on procedures
2. Builds confidence in the tool / procedures if they are ever needed
3. Keeps account active (needs to have at least 1 transaction every 12 months) see our General FAQs for more information.

References