This article will detail how to handle a gift card product not found message at the POS for Cloud Retailer.
You've configured gift card processing and when you go to click the button at the POS to sell a gift card item you get the following error: "There are no items to search, you must add items to your location first."
This is due to the gift card product being configured improperly.
- It's "Product Type" needs to be set as a "Voucher/Gift card". See Image 1.1
- It needs to be active for that location. See Image 1.2