RITE Help Desk

General 32

• Support Covered by Subscription Fee
• Benefits of a dedicated tech
• Best practices for using the template database
• Cancellation Policy
• Cloud Retailer Infrastructure FAQ

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Back Office / Operations Management 91

• Product Costing
• Connecting a Bluetooth scanner to a tablet for inventory scanning (SG20)
• Setting up the PNF / Product Not Found Functionality
• Random Weight Barcode Format (UPC starts with 2)
• How to use Report Permissions

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Back Office - Customers 5

• Why Deposits don't show up in a customer's purchase history
• Export Customer Data
• How do I merge multiple customer accounts?
• Setting up required customer fields
• Joining a customer to an existing loyalty program

Back Office - Payment Methods 4

• Configuring and using Tips at POS
• Cloud Retailer Payment Method Display Order
• Creating a Payment Method
• Adding Tips/Tip Recommendations to the receipt template

Back Office - Gift Cards 7

• Create/ Add New Gift Cards With Specific Numbers
• Creating a new batch of gift cards
• Gift card history
• Gift card product not found
• Importing Gift Cards from RMS

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Back Office - Orders 1

• When to use Inactivate Order Report in Cloud Retailer

Back Office - Tax Management 6

• Creating New Sales Tax
• Changing Product Tax
• Default Sales Tax
• Destination Based Taxes
• Where do I go to run my sales tax report?

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Back Office - Loyalty 8

• Return Points for Voids and Returns
• Capabilities of CR Loyalty
• Combine Loyalty accounts to share points
• Creating a loyalty program
• Setting up Free Reward Items That Consume Points Based on Price

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Back Office - Labels 8

• Automatically Print Labels Generated by Events
• Common variables used for label formats
• Default Label Designs
• Designing your own labels
• Label Printer Blue Screen Error

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Back Office - Time Clock 4

• Adjust and create a time clock entry
• Payroll reporting
• Prompt on POS login
• Setting up time clock

Point of Sale 50

• Account Payment Made Incorrectly
• Automatically tender when totals are greater than the amount owed
• Can't View Customer Purchase History
• Capabilities of POS when the internet is unavailable / offline
• Changing / setting quantities at the POS

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Point of Sale - Task Pads 5

• Changing access to a button at the POS (Task Pads)
• Create a Task Pad button to open another Task Pad
• Create a Task Pad button to print a Gift Receipt
• Create a Toggle Tax Button
• Creating cash drop / payout buttons

Mobile App 2

• Cloud Retailer Mobile App - LITE Edition
• Installing updates to app - DEPRECIATED

Reporting 3

• Adding Dynamic Date Range to Saved Reports
• Memorizing a report
• Pennsylvania Dept of Revenue Reports

Product Management 1

• Adding a Product that prompts for Price and rings as a Negative Value

Product Management - Discounts 4

• How to setup a promotion / discount scheme
• Automatic Customer Discounts
• Create a Task Pad button to accept Coupons
• Discount Engine Types and Options

Inventory Management 1

• Step by step progression to get your new system managing inventory (does not happen overnight!)