RITE Help Desk
Welcome
Login
Sign up
Home
Solutions
Forums
Remote Support
Enter your search term here...
Search
New support ticket
Check ticket status
(888) 267-7483
Solution home
Cloud Retailer
How to Use the Cloud Retailer Help Desk
6
How to Use the Cloud Retailer Help Desk/Knowledge Base
Brand New to Cloud Retailer? Welcome Video Can Be Found Here
How to Create a Support Ticket/ Check on Ticket Status
How to View the Help Desk and Videos in Other Languages
How to Register for Cloud Retailer Service Status Updates
View all 6
General - Policies and General Information
17
Support Covered by Subscription Fee
Benefits of a dedicated tech
Cancellation Policy
Staffing Shortage Tips From Fellow Retailers (and some pandemic tips as well)
End User License Agreement
View all 17
General - Hardware
8
Disabling Power Saving Mode
Firewall requirements for Cloud Retailer
Hardware / Network Requirements for Cloud Retailer
How to use EpsonNet Config for Cloud Retailer
I'm switching to a new internet provider, what do I do?
View all 8
General - Cloud Retailer Common Questions
13
Cloud Retailer Infrastructure FAQ
Cloud Retailer Versus On Premise POS
New owner - taking over a Cloud Retailer shop
Understanding PCI Compliance
Setting Up Cloud Retailer for Square and Curbside Pickup
View all 13
Back Office / General Operations Advice and How To
27
Connecting a Bluetooth scanner to a tablet for inventory scanning (SG20)
Change the customer display logo
Tags that are useful
Applying a rebate, you've received from a supplier to a PO
Archiving data
View all 27
Back Office - Troubleshooting/Reference Guides
11
My Import's Status Bar Has Frozen
Daylight savings time
Edit User(s) Properties
When your Cloud Retailer Back Office Menu disappears
I have a double charge claim, what can I do?
View all 11
Back Office - POS Settings Advice and How To
20
Copying a task pad button
Creating a new user
Creating content for the customer display
How to add a taskpad button that allows for the sale of a specific product
Importing Employee Information
View all 20
General - Training
3
What if I want to Skip my System Review
What Might Delay My Deployment?
Cloud Retailer Community Training Schedule and Calendar
Back Office - Customers
7
Creating a Customer Retention Loyalty Coupon / Email Blast
Why Deposits don't show up in a customer's purchase history
Export Customer Data/Information
How do I merge multiple customer accounts?
Setting up required customer fields
View all 7
Back Office - Payment Methods
4
Configuring and using Tips at POS
Cloud Retailer Payment Method Display Order
Creating a Payment Method
Adding Tips/Tip Recommendations to the receipt template
Back Office - Gift Cards
6
Create/ Add New Gift Cards With Specific Numbers
Creating a new batch of gift cards
Gift card history
Gift card product not found
Verify Gift Card Numbers Currently in the System
View all 6
Back Office - Orders
3
Creating or Editing Order Types in Cloud Retailer
When to use Inactivate Order Report in Cloud Retailer
Wholesale Ordering Feature
Back Office - Tax Management
8
Creating New Sales Tax
Changing Product Tax
Setting or Changing the Default Sales Tax by Location
Destination Based Taxes
Where do I go to run my sales tax report?
View all 8
Back Office - Loyalty
9
Return Points for Voids and Returns
Capabilities of the Cloud Retailer Loyalty Module
Combine Loyalty accounts to share points
Creating a loyalty program
Setting up Free Reward Items That Consumes Points Based on Price
View all 9
Back Office - Labels
11
Automatically Print Labels Generated by Events
Common variables used for label formats (ZPL)
Default Label Designs
Designing your own labels - Zebra
Label Printer Blue Screen Error
View all 11
Back Office - Time Clock
4
Adjust and create a time clock entry
Payroll reporting
Prompt on POS login
Setting up time clock
Point of Sale - General Advice and How To
24
Account Payment Made Incorrectly
Automatically tender when totals are greater than the amount owed
Capabilities of POS when the internet is unavailable / offline
Changing / setting quantities at the POS
How to Sell Gift Cards
View all 24
Point of Sale - Hardware
3
How to use a programmable keyboard with POS
Using a shared windows printer at POS
Using weight scales
Point of Sale - Creating Task Pad Buttons
6
Changing access to a button at the POS (Task Pads)
Create a Task Pad button to open another Task Pad
Create a Task Pad button to print a Gift Receipt
Create a Toggle Tax Button
Creating cash drop / payout buttons
View all 6
Point of Sale - Common Taskpad Button Changes
5
Linking a button to a webpage
Linking a Task Pad Button to a Function (F) Key
Modify a button on the POS (Task Pads)
Setting up a POS Button for a Specific Tender Dollar Amount
Setting up a price override button - tips and tricks
Point of Sale - Troubleshooting
12
Can't View Customer Purchase History
Database connection errors
Device manager troubleshooting
False positives in AVG / Avast
POS Synchronization Troubleshooting
View all 12
Point of Sale - Advanced
15
Configure Printers for the POS
Creating Discount Buttons (Manual Discounts)
Creating filtered product or customer lookup grids
POS Commands (Technical)
Creating two discounts in a single button
View all 15
Mobile App
3
Cloud Retailer Mobile App - LITE Edition
Installing updates to app - DEPRECIATED
Cloud Retailer Mobile - HandHeld Scanner Edition
Reporting - General
13
Reporting Basics
How to add and remove a column on a report
Memorizing a report
Common abbreviations used in reports
How to use Report Permissions
View all 13
Reporting - Advanced and Custom Reports
11
Adding Dynamic Date Range to Saved Reports
Pennsylvania Dept of Revenue Reports
Create or Edit a Basic Summary Report
Detailed sales report - limitations
How to check that your report summaries are being emailed
View all 11
Product Management - Advice
11
Product Costing
Best practices for using the template database
Barcode Preferences and Functions
Creating Categories and Departments
Dynamic Product Data
View all 11
Product Management - Products
12
Adding a Product that prompts for Price and rings as a Negative Value
Setting up the PNF / Product Not Found Functionality
Adding Tags to Products
Creating Kit Items
Creating Refund Products
View all 12
Product Management - Discounts
4
How to setup a promotion / discount scheme
Automatic Customer Discounts
Create a Task Pad button to accept Coupons
Discount Engine Types and Options
Inventory Management
5
Inventory Counting
Purchase Orders
Supplier Purchase Planning
Step by step progression to get your new system managing inventory (does not happen overnight!)
Buy Advice in Supplier Purchase Planning
Extensibility / Advanced Configuration
2
Cloud Retailer Compute Usage Based Pricing Information
How to disable store locations from using the donation round up feature
Community Deployment
4
Community Deployment Survival Gear Checklist
Community Deployment Overview
Easy Re-Ring Receipt
Groundwork Templates
POS Data Import
3
Database Conversion Considerations
Microsoft Dynamics RMS to CR Database Import Q&A
SOP: Cloud Retailer RMS Import (Resellers)
Dual Pricing
2
Handling of Credit Card Fees in Dual Pricing vs Regular
Understanding Dual Pricing for Liquor Stores
Help Desk Software
by Freshdesk