Help! I made a change to my Discount/Loyalty Program/Receipt/etc. and it isn't working on the POS.

Modified on Thu, 22 Dec, 2022 at 3:14 PM

Overview

The Cloud Retailer POS will not know about some changes until you Sync the POS and then exit out of the POS program and re-open it.  This can include things such as new Discounts, changes to your Loyalty program, changes to receipt templates, and tax changes.  Basically, if you made a change and want to be absolutely sure that it is in the POS, do a sync and restart the POS.  Changes to a product (price, name, etc) do not require this.


Procedure

  1. To force a sync, click on the "Last Sync" in the upper-right-hand are of the Cloud Retailer POS.  
  2. Click on the "Request Sync" button in the lower-left-hand area of the pop-up.  
  3.  Click on the Close button when the Sync is finished.  Then, exit out of the POS and Re-Open it.


Average Time to Complete

15 minutes


Here is a video showing the above procedure:



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