RITE Help Desk

Overview If you find that you are not able to view a customers purchase history for certain users at the POS there is a way to correct this. Procedure ...

Overview     If you are running into a database connection error when starting up the POS we have some tips for resolving the issue. Procedure Common ...

Overview    Follow the procedure below to troubleshoot device manager issues.   Procedure If you run into this error message: Follow these steps ...

Overview    The article below will detail how to deal with antivirus false positives when installing the cloud retailer POS.   Procedure When instal...

Overview     Below is a quick list of troubleshooting tips when you're having synchronization issues with the POS. Procedure If you recently upda...

Overview     When you use the search feature in the Point-Of-Sale, we limit the number of results to a maximum of 100 records. If you have 150 products of...

Overview    This article will cover how to avoid the error when an item is not available at a specific location.   Procedure When a product is scanned...

We have had some reports of customers getting $0.00 receipts continuously printing out of their receipt printers.  While this can be unsettling, it is likel...

Overview There's great news and bad news.  The great news is that all the data for your POS software is synchronized to the Cloud Retailer cloud ev...

Overview The Cloud Retailer POS will not know about some changes until you Sync the POS and then exit out of the POS program and re-open it.  This can incl...