Point of Sale - Troubleshooting

Can't View Customer Purchase History
Overview If you find that you are not able to view a customers purchase history for certain users at the POS there is a way to correct this. Procedure ...
Tue, 28 Jun, 2022 at 12:58 PM
Database connection errors
Overview     If you are running into a database connection error when starting up the POS we have some tips for resolving the issue. Procedure Common ...
Mon, 11 Jul, 2022 at 1:59 PM
Device manager troubleshooting
Overview    Follow the procedure below to troubleshoot device manager issues.   Procedure If you run into this error message: Follow these steps ...
Mon, 11 Jul, 2022 at 1:30 PM
False positives in AVG / Avast
Overview    The article below will detail how to deal with antivirus false positives when installing the cloud retailer POS.   Procedure When instal...
Tue, 12 Jul, 2022 at 1:39 PM
POS Synchronization Troubleshooting
Overview     Below is a quick list of troubleshooting tips when you're having synchronization issues with the POS. Procedure If you recently upda...
Mon, 18 Jul, 2022 at 1:19 PM
Search results are limited to 100 records
Overview     When you use the search feature in the Point-Of-Sale, we limit the number of results to a maximum of 100 records. If you have 150 products of...
Fri, 24 Jun, 2022 at 3:06 PM
There are no items to search, you must add items to your location first
Overview    This article will cover how to avoid the error when an item is not available at a specific location.   Procedure When a product is scanned...
Fri, 24 Jun, 2022 at 10:51 AM
HELP! I have a cryptolocker virus on a POS station!
Overview There's great news and bad news.  The great news is that all the data for your POS software is synchronized to the Cloud Retailer cloud ev...
Tue, 12 Jul, 2022 at 1:26 PM
Help! I made a change to my Discount/Loyalty Program/Receipt/etc. and it isn't working on the POS.
Overview The Cloud Retailer POS will not know about some changes until you Sync the POS and then exit out of the POS program and re-open it.  This can incl...
Wed, 29 Jun, 2022 at 11:06 AM