Back Office - Troubleshooting/Reference Guides

My Import's Status Bar Has Frozen
Overview     There are many reasons that your status bar may have frozen, from an issue with the internet dropping the packets that tell the bar to move, t...
Wed, 9 Jun, 2021 at 5:18 PM
Daylight savings time
Overview As Cloud Retailer has multi-store chains that span multiple countries and timezones the application stores all data in the database in Coordinated...
Tue, 8 Jun, 2021 at 2:03 PM
Edit User(s) Properties
Overview    This article will outline how to edit the user properties of cashiers and employees in Cloud Retailer.   Procedure Go to the back office ...
Mon, 13 Jun, 2022 at 3:52 PM
How to Display your Cloud Retailer Back-Office Menu
Back-Office Menu Gone  There are times when you may want to customize your computer display's resolution or your web browser's scale, oftentim...
Thu, 28 Jul, 2022 at 6:44 AM
I have a double charge claim, what can I do?
Overview    If you get a double charge claim from your credit card processor, you can use the Credit Card Processing Details report to see if that holds tr...
Mon, 13 Jun, 2022 at 10:40 AM
Store Transfers - Quantities sent/received do not match
Overview Discrepancies with your store transfers can happen from time to time. An employee may send or receive an incorrect amount or it could just be a t...
Thu, 9 Jun, 2022 at 2:20 PM
Time Zones
Overview Cloud Retailer will recognize the following time zones. Name Offset Description Dateline Standard Time UTC-12:00 International Date Line ...
Tue, 8 Jun, 2021 at 5:21 PM
Two-Factor Authentication
Overview    This article will detail how to use 2fa (two-factor authentication) in Cloud Retailer.   Procedure You can set up two-factor authentica...
Thu, 10 Jun, 2021 at 8:15 AM
User roles / permissions reference
Overview     To view or create new roles go to the back office > Admin > Manage Employee Roles.  You can create as many roles as you'd like and ...
Wed, 13 Jul, 2022 at 9:54 AM
Why do inactive products show in my inventory count?
Overview     Seeing inactive products during an inventory count is by design. Don't worry, you will not be able to add an inactive product to an inven...
Thu, 9 Jun, 2022 at 10:48 AM