POS Synchronization Troubleshooting

Modified on Fri, 20 Sep at 1:29 PM

Overview

Below is a quick list of troubleshooting tips when you're having synchronization issues with the POS.

Procedure

If you recently updated Cloud Retailer to resolve a synchronization issue and sync issues are persisting, reboot the machine and try again.

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Restarting the POS sync service

This can solve some very basic sync issues without having to restart the computer.

1. Right click on the task bar at the bottom of the screen, and choose "task manager" from the list.

2. With the task manager now open, choose the "services" tab (last to the right), then browse the list until you find "CrPosSyncService"

3. You can now Start, Stop, or Restart the service from here. If it is not running currently, start the service. If it is currently running, try restarting.

Here is a video covering the above information:

Average Time to Complete

15 minutes

BEST WAY TO REACH US - EMAIL / CALL US

support@cloudretailer.com / 320-230-2282

If you are having an emergency, call us and use the phone system to choose the emergency options. We do not actively monitor email or text messages outside of standard business hours.

When working with our technical team, do not call/text/email any member of the team specifically - use our general phone and/or email and simply address the communication to the specific person you need to work with. This way, our dispatch team will also see the communication and will be able to manage the request to ensure that you get a timely response and that your communication is not missed.

Some members of our team use text messaging to communicate with clients. Text messages and emails are typically not responded to outside of normal business hours. If you're having an emergency, dial our support line and choose the emergency option.