Overview

The Inactivate Order Report is used when an order is still present in the POS even if the order has been completed.

When you try to cancel the order you will get an error "Cannot cancel an order that is completed."

This process will deactivate orders that you don't need anymore and for some reason, you can't deactivate them in the POS. 

Procedure

1. Log in to your Cloud Retailer Backoffice. 
2. Click on Reports and search for Inactivate Order. 

   

3. Then enter your Scan Code here: 
   

4. Then click "Go"

5. Sync the register and check for the order again.

6. If you still see the order, please try selecting "Yes" for the Skip Validation (do not check order payments) and run the process again.

7. Please reach out to our tech team if the order does not go away.

KEYWORDS: Hung orders, ghost orders