Overview

This basic network troubleshooting guide can often fix the problem quickly. Here's a simple guide to help you get back online:

Procedure

1. Check your modem and router:
   • Ensure they are plugged in and powered on.
   • Check for any loose cables or damage.
   • Restart your modem and router by unplugging them for 30 seconds and plugging them back in.
2. Verify your network connection:
   • On your computer, check if you are connected to the correct network.
   • If you are using Wi-Fi, try connecting with an ethernet cable to see if the problem persists.
3. Restart your devices:
   • Restart your computer, phone, or other devices that are having network problems.
   • This can often resolve minor software glitches.
4. Contact your ISP/Check for outages:
   • If you have tried all of the above steps and are still having problems, contact your ISP for further assistance.

Additional Tips:

If you are using a VPN, try disabling it to see if that resolves the issue.

Try connecting to a different network to see if the problem is specific to your home network.

Keep your software and firmware up to date.

Use a strong password for your Wi-Fi network.