Situation 1 – Only ONE register is not working

If only a single register is affected, follow these steps to properly power cycle and troubleshoot:

Step 1: Exit Cloud Retailer POS to fully close the application. 

• Press the 'Esc' key on your keyboard and click the Red X button to do this.
• Click Exit Cloud Retailer when prompted:

Step 2: Check physical connections. Ensure all power and Ethernet cables are securely connected. Reseat them if necessary.

Step 3: Reboot the card reader (see linked article for steps).

Note: A full computer reboot is not required unless the register is frozen or unresponsive.

Situation 2 – ALL registers are not working

If all registers are impacted, follow these steps:

Step 1: Exit Cloud Retailer POS on all registers.

• Press the 'Esc' key on your keyboard and click the Red X button to do this.
• Click Exit Cloud Retailer when prompted:

Step 2: Check physical connections. Confirm all power and Ethernet cables are properly connected.

Step 3: Reboot your modem (Internet Service Provider equipment).

Step 4: Reboot all network equipment (e.g., routers, switches).

Step 5: Reboot the card reader(s) (see linked article for steps).

Note: Reboot computers only if they are frozen or unresponsive.

Network Scope Reminder:

We handle POS and card reader–related troubleshooting.

Router configurations, firewall settings, and ISP issues are outside our scope and require a local IT provider. We can collaborate with your IT team to ensure they have what they need to support your POS environment.

If escalation is required, we’ll flag it immediately.