General

Emergency Support Criteria
Overview Several of the products and services offered by RITE require a monthly subscription fee.  Unless otherwise specified in the agreements for a parti...
Fri, 21 May, 2021 at 10:06 AM
Viewing Your Tickets on the Help Desk
Overview Once you have signed up for our Help Desk Portal you are able to create new tickets as well as view and reply to existing tickets.  This article w...
Wed, 16 Jun, 2021 at 6:24 PM
Disabling the News/Weather app in Windows 10.
You might have noticed a new addition to the Windows 10 Taskbar. When clicked on, you get a news/weather pop-up. Some might find this usef...
Wed, 11 Aug, 2021 at 10:27 AM
Windows 11 Support
Overview As Microsoft begins to roll out Windows 11 it's important to know more about RITE's stance on supporting this new operating system.  ...
Mon, 4 Apr, 2022 at 2:49 PM
RITE Support Service Details
RITE Premium Support Time can be used for a variety of purposes – it can be used for on-site or remote (over the internet with our remote connectio...
Tue, 30 Nov, 2021 at 10:21 AM
RITE Billing Terms and Conditions
Due dates are listed on the invoice/notice that you receive via email. Payments are due on or before this date. If payments are not made by this da...
Tue, 30 Nov, 2021 at 10:21 AM
Billable Rate - Flat Charges Schedule
Overview This is a list of the charges for technical support. This list may not be comprehensive: there may be other work that is handled with a flat charg...
Thu, 19 May, 2022 at 4:44 PM
Is RITE's Remote Access Secure?
Overview From time to time the question of whether our remote access is secure.  In today's age, it should probably come up more often!  This article ...
Wed, 4 May, 2022 at 5:56 PM