Overview

We love receiving customer feedback and ideas for new features.  This has always been and always will be a driving factor for the success of Cloud Retailer. Occasionally, we can put some of these requests into production quickly, while others may never make it there. While we strive to meet the needs and wants of our customers, there are many factors that play into which features are adopted and when.

For any new features in Cloud Retailer, we have to evaluate the full life-cycle of the change and consider multiple phases that we go through in order to develop the best possible product before it ever ends up in a user’s hands. Because of these factors, not all requests will be approved.

You can enter your request in the Feature Requests section of the helpdesk HERE. Please note that you must be logged into the support portal to access this feature and log a request. 

This section allows other customers a chance to upvote feature requests they want as well, and gives us a way to measure interest in a feature. For guidelines on logging your feature request, please check out this sticky topic. 

One of the best things you can do to help us decide which features are the most important for our users is to submit your requests! 

Having multiple customers request the same feature tells us that this is something people really want and can bring more immediate value for multiple users.  On the flip side, if there is only a single request for a more involved change, it may not make the cut or it may take some time to make its way in.  In the end, we must always consider what is best for all users.

Also, be sure to watch for new features as they are released by checking out the Release Notes Forum.