Overview

Cloud Retailer has the ability to process gift cards that come from Visa or Mastercard. Below are some tips/best practices how to accept these gift cards.

Procedure

1. Ring up the transaction as normal
2. Select "credit/debit" as the payment type/tender type and do not adjust the total amount due or try to use a split tender
3. Have the customer use the gift card first
4. If the gift card has a sufficient balance to cover the total transaction amount, the transaction will be approved and you can complete the tender process as you normally would for receipt options
5. If the gift card does not have a sufficient balance to cover the total transaction amount, a prompt will appear to add an additional tender/payment type to pay the remaining balance due.
6. Select the payment/tender type to use for the remaining balance due and complete the tender and receipt process as normal

Special Note: Have the customer use the gift card first - even if the customer knows that the card does not have a sufficient balance available. Do not adjust the total amount due or try to use a split tender. Our system will recognize that additional funds are required and prompt for an additional tender type as outlined in steps 5 and 6 above. Trying to adjust the total amount due or create a split tender creates more complexity and time required to tender the transaction.