Overview

How you can create your own support tickets and/or check on the status of a support ticket.


Procedure - Create a Ticket

  1. Log in to https://helpdesk.cloudretailer.com/support/home
  2. Click on "New Support Ticket" 
  3. Check the "suggested articles" to the right to see if they help resolve your request
  4. Enter the "requester", "subject", and "description" information
  5. Attached a file (if needed)
  6. Click on "submit"


Procedure - Check Support Ticket Sta

1. Log in to https://helpdesk.cloudretailer.com/support/home

2. Click on "Tickets" or "Check Ticket Status"

3. Sort by clicking on "All tickets/opening or pending/resolved or closed"

4. You can now view the various support tickets associated with your account


Here is a video covering both of the above procedures: